We aim to post all orders within 3-5 business (working) days.
All packages are sent via USPS first class or USPS priority.
We offer free shipping within USA over $75 USD or flat rate shipping of $5 for orders below $75.
For international orders, the shipping rate is based on the total weight of your shipment and is calculated at checkout.
International orders are shipped via DHL or FEDEX which come with a tracking number.
Customs Duty Tax/Clearance
The estimated shipping times are based on the packages arriving to the destination country. However if Customs decide to hold the package for inspection/checking they may do so and have a time limit for how long they can hold the package which will be additional to the travelling timescale provided above. Customs hold varies from country to country and is usually up to 2 weeks.
It is the customers (importers) responsibility to find out the laws in their country in regards to Customs Tax. Each country will have a different value threshold on imported goods after which Customs Tax is Chargeable. Any Customs Tax due will be the sole responsibility of the customer (importer) to pay. If the customer refuses to pay for the Customs Tax the package will be returned back to The Ummatis and the customer will be refunded for the item minus any shipping costs that The Ummatis has spent attempting to ship the customers order out.
All orders include tracking.
Postage and shipping times can vary depending on how busy the courier service is and other factors that we cannot control.
Again we can not make any promises on behalf of the courier service, but we do our best to help the courier service meet these times by sending your parcel by the above mentioned times.
We offer an order collection option. This means customers can come in and collect their order as soon as it is ready. Once your order is ready for collection a member of the The Ummatis team will text/call you to let you know that your order is ready for collection along with the full address, this will usually be within 3-5 business (working) days.